General Terms and Conditions

1. Provider and scope

These Terms apply to accommodation, ancillary services and vouchers contracted directly with the hotel. Individual offers, rate conditions and booking confirmations take precedence over these Terms.

When using Interalp's external online booking service, the booking becomes binding at the final step clearly identified there as such. The information and conditions displayed there before completion also apply. The confirmed services and rate conditions govern the booked stay.

2. Enquiries, bookings and formation of contract

Contact, enquiry, reservation and voucher forms on this website constitute non-binding requests. Submitting a form does not create a contract or guarantee availability.

A contract is formed only when the hotel provides written confirmation, for which text form is sufficient, or when the clearly labelled final binding or payment-obligation step is completed through the external booking service.

The guest is responsible for providing correct details about the contracting party, travellers, travel dates and contact details. Changes require confirmation by the hotel.

3. Services and prices

The room, number of guests, dates of stay and included services are determined by the applicable offer, rate conditions and confirmation. Prices are stated in euros and include statutory VAT where applicable. A disclosed tourist tax and clearly identified extras are charged in addition.

4. Payment and guarantee

A payment method, due date, deposit, pre-authorisation or card guarantee applies only when expressly agreed in the offer, rate conditions or confirmation, or shown before the binding completion of the booking process.

If an agreed payment remains outstanding after a reasonable reminder and additional period for payment, the hotel has the rights provided by law. A termination or cancellation of the reservation is subject to mandatory consumer-protection law.

5. Arrival and departure

Check-in is available from 15:00 to 20:00. A later arrival must be agreed in advance. Check-out is by 11:00 on the day of departure. Please inform the hotel as early as possible about any delay.

6. Cancellation and no-show

The cancellation conditions of the applicable offer or rate take precedence and are communicated before the contract is concluded or in the confirmation.

If no special conditions apply, the website default is as follows: no cancellation fee is charged if the cancellation is made no later than one calendar day before the agreed arrival date. A later cancellation or no-show is charged at 100% of the agreed total price to the extent permitted by law. Any savings or alternative use that must be credited under mandatory law will be taken into account.

New Year's Eve, year-end or other expressly identified special offers may have separate conditions clearly disclosed before the contract is concluded. Cancellations should be made in text form through the contact form, and proof of receipt should be retained.

7. No statutory right of withdrawal for dated accommodation

Under section 18(1)(10) of the Austrian Distance and Off-Premises Contracts Act (FAGG), there is no statutory 14-day right of withdrawal for accommodation services provided on a specific date or within a precisely specified period. Any contractual cancellation rights remain unaffected.

8. Vouchers

The voucher form is a non-binding request. A voucher contract is formed only upon written acceptance or confirmation by the hotel and, where agreed, receipt of payment.

The value, scope, redemption, transferability and validity are determined by the voucher, offer, confirmation and mandatory law. If no validity period is stated, the statutory rules apply. Cash redemption is available only where agreed or required by mandatory law. Loss or misuse should be reported promptly through the contact form.

9. Guest obligations

The guest must treat rooms, furnishings and common areas with care and observe reasonable safety and house rules. Defects or damage should be reported promptly so that a remedy is possible. This does not restrict statutory rights.

10. Liability

The hotel is liable in accordance with statutory law; mandatory liability rights are not excluded or limited. Statutory rules apply to property brought onto the premises. The guest is liable under statutory law for damage caused through fault.

11. Accessible contact and information options

Use of the website forms is optional. Enquiries can also be made by telephone at +43 5672 62411 or in writing through the contact form. On request, the hotel will provide contract and booking information in an accessible form where reasonable and technically feasible. No additional charge is made for an alternative contact method.

12. Consumer rights and complaints

Mandatory statutory consumer rights remain fully unaffected. Questions or complaints may be submitted to the hotel by telephone or through the contact form.

13. Applicable law and jurisdiction

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the country of their habitual residence. Statutory places of jurisdiction apply; in particular, the consumer protections of section 14 of the Austrian Consumer Protection Act (KSchG) remain unaffected.

14. Final provisions

If a provision is wholly or partly invalid, the remainder of the contract continues only to the extent permitted by law. Mandatory statutory provisions apply in place of an invalid provision, and consumers must not be disadvantaged as a result.

Last updated: 30 July 2026